Chinese New Year Holiday Notice

Dear h2ofloss Customers,

As the Chinese New Year approaches, we’d like to thank you for your continued support and let you know about our upcoming holiday schedule.

🗓 Holiday Period

February 10 – February 23

During this time, our customer support team will be away.

🛒 Orders

• Our website will remain open for orders as usual

• All orders placed between Feb 10 and Feb 23 will be processed and shipped together starting on Feb 23

• Orders will be shipped in the order they are received once operations resume

🚚 Shipping

• No shipments will be dispatched during the holiday period

• Tracking updates will become available after shipping resumes on February 23

💬 Customer Support

• Live customer service will be temporarily unavailable during the holiday

• For urgent matters, please:

  • Leave a message via our website contact form, or

  • Email us at support@h2ofloss.com

• Please note:

  • Inquiries regarding order issues, lost packages, or after-sales support will be handled after the holiday

  • Responses may be delayed during this period

🎁 Our Apology & Thanks

To thank you for your patience and understanding, customers affected by delayed responses or shipping during the holiday will receive a small complimentary gift with their order as our sincere apology.

❤️ Thank You

We truly appreciate your understanding and support. Your trust means a lot to us, and we’re excited to serve you even better in the new year.

✨ Wishing you a joyful, healthy, and prosperous Chinese New Year! ✨

Warm regards,
The h2ofloss Team